Terms of Service

Last updated: 11 September 2026

These Terms of Service (“Terms”) govern use of the Eurorefurb website and business transactions with us. Eurorefurb supplies used and refurbished iPhones in bulk to professional buyers and purchases eligible used iPhone stock from business sellers. The quotation, order confirmation or buyback confirmation issued for a specific transaction forms part of these Terms.

1. Business use

Our services are intended for companies, traders, resellers, distributors and other professional users. Each party confirms that its representative is authorised to conduct the transaction and that the information supplied is accurate and complete.

2. Website and stock information

We aim to keep product, grading and service information clear and current. Used iPhone availability, specifications, quantities and market pricing can change between an inquiry and order confirmation. The details in the accepted quotation, pro forma invoice, invoice or written order confirmation apply to the transaction.

3. Inquiries, quotations and order acceptance

An inquiry starts the quotation process. Stock is reserved when confirmed by us in writing and full payment in cleared funds has been received. Each quotation states its validity period, currency, quantities, payment terms and expected dispatch timing. We will communicate any material availability or pricing change before asking the buyer to confirm a revised order.

4. Products, grading and inspection

Used and refurbished devices may show wear, contain replaced parts and have battery condition that varies by unit. We describe the applicable cosmetic grade, functional testing scope, battery criteria and other agreed stock specifications in the quotation, stock list or inspection report. Buyers may request available samples, photographs or inspection information before confirming an order.

5. Prices, taxes and payment

Prices, currency, VAT treatment, freight and any included services are stated in the quotation or invoice. Import duties, customs charges, insurance, bank fees and currency-conversion costs are allocated according to the agreed transaction and Incoterm. Wholesale orders require 100% payment in cleared funds before shipment. The quotation or pro forma invoice confirms the accepted payment method, payment details, currency and deadline.

6. Minimum quantities and mixed orders

Minimum quantities may apply to an order or individual stock line. Mixed models, storage capacities, colours and grades can be arranged according to available inventory and the combination confirmed in writing.

7. Shipping, risk and customs

The carrier, route, Incoterm, dispatch estimate, freight cost and required documents are confirmed for each order. Risk transfers according to the agreed Incoterm. Each party is responsible for the shipping, customs and compliance tasks allocated to it in the quotation or order documents, and both parties will provide the information reasonably needed to complete the shipment.

8. Product quality and agreed specification

Devices are supplied according to the written grade, testing scope and stock specification agreed for the order. If a shipment contains an incorrect item, a confirmed functional issue or a material difference from the agreed grade, the buyer may submit a claim under section 9. We will review the order records and supporting evidence and confirm the appropriate resolution for the affected devices.

9. Delivery checks, claims and returns

The buyer should inspect the shipment promptly after delivery, record visible transport damage with the carrier and reconcile the received quantities and device identifiers. Claims should be submitted within the period stated in the quotation or order confirmation. If no period is stated, visible shortages, incorrect items and material grade differences should be reported within 48 hours of delivery; functional issues that could not reasonably be identified during the initial check should be reported promptly after discovery.

A claim should include the order reference, affected models and IMEIs, quantities, a clear description and supporting photographs or video. We will review complete claims in good faith. Depending on the confirmed issue and order terms, an approved resolution may include repair, replacement, credit or refund. Return authorisation and shipping instructions must be obtained before devices are sent back.

10. Order changes and cancellation

Requests to change or cancel an accepted order should be sent to the sales representative as soon as possible. We will confirm what is possible based on payment, preparation and shipping status. Where work or third-party costs have already been incurred, we will explain the relevant reasonable costs before confirming an agreed change or cancellation.

11. Device buyback

Our buyback scope covers fully functional used iPhones in the cosmetic grades agreed for the batch.

An initial buyback offer is an estimate based on the seller stock list. We confirm quantity, model, functionality, cosmetic condition, battery information and lock status through physical inspection. If the received batch differs materially from the submitted information, we will provide an inspection report and revised offer. The seller may accept the revised offer or arrange collection or return of the affected devices under costs and shipping arrangements confirmed between the parties. Title and settlement follow the final written buyback confirmation.

12. Data on submitted devices

Business sellers should back up any required information, remove personal and confidential data, sign out of user accounts and remove activation or management locks before handover. Devices may be erased as part of inspection, processing or resale preparation, so data recovery should not be expected after delivery to us. Any different data-handling arrangement must be confirmed in writing before collection or shipment.

13. Acceptable website use

Users must use the website lawfully and must not interfere with its operation, attempt unauthorised access, introduce malicious code, impersonate another person or business, or submit deceptive, abusive or infringing material.

14. Intellectual property

Unless stated otherwise, website text, graphics, logos, images, layout and software are owned by or licensed to Eurorefurb. They may be used to evaluate a legitimate business transaction. Reproduction, modification, distribution or commercial use requires prior written permission except where applicable law permits it.

15. Third-party services

Carriers, payment providers, messaging platforms and other third parties provide services under their own terms and privacy practices. We will identify the relevant provider where it forms part of a transaction and will assist with reasonable records needed for an order, shipment or claim.

16. Responsibility and liability

Each party is responsible for direct loss caused by its breach of the agreed transaction terms, subject to the applicable law and any specific written agreement. To the extent permitted by law, neither party is responsible for indirect or consequential loss that was not reasonably foreseeable when the order was confirmed. Any transaction-specific liability limit stated in the accepted quotation or written commercial agreement applies. Nothing in these Terms limits liability that cannot lawfully be limited, including liability arising from fraud or wilful misconduct.

17. Cooperation and records

Both parties will keep reasonable transaction records, communicate material issues promptly and cooperate in good faith to investigate delivery discrepancies, device claims, payment issues or third-party claims. Each party should take reasonable steps to prevent avoidable loss while a matter is being reviewed.

18. Events beyond reasonable control

A party affected by an event beyond its reasonable control should notify the other party, explain the expected impact and take reasonable steps to reduce delay. The parties will discuss an alternative route, revised timing or cancellation of the affected part of the transaction if performance remains impracticable for an extended period.

19. Governing terms and disputes

The governing law and dispute forum stated in the applicable quotation, invoice or written commercial agreement apply to the transaction. If those documents do not specify them, the law and courts applicable to the operating seller identified on the invoice apply. The parties will first try to resolve any dispute through good-faith business communication.

20. Changes and contact

We may update these Terms by publishing a revised version and update date. Changes apply to future transactions and do not replace the terms already confirmed for an accepted order. Questions may be submitted through the contact page or to the sales representative shown on this website.