Frequently Asked Questions

EuroRefurb is a specialist B2B wholesaler of used and professionally refurbished iPhones for European retailers, resellers, and distributors. We help buyers source graded stock with clear specifications, quotations, and delivery coordination.

We ship from our warehouse in France, or from Hong Kong when stock is unavailable in France. We confirm the shipping origin before you order.

Yes. EuroRefurb supplies used and refurbished iPhones to professional resellers, retailers, distributors and other B2B buyers. Share your target models, grades, quantities and destination to receive a stock-specific quotation. Meet our team.

Buyers work with EuroRefurb for its focus on used iPhones, written grading and stock details, direct sales communication, and order-specific quotations. Each offer confirms the available models, specifications, quantities, pricing, and commercial terms before purchase.

We accept bank transfer (T/T) for wholesale orders. The bank details, currency, and payment deadline are confirmed on your quotation or pro forma invoice.

Wholesale orders require 100% payment in cleared funds before shipment. The accepted quotation or pro forma invoice confirms the currency, payment method, payment details, and deadline for the order.

Yes. We issue a commercial invoice showing the products, quantities, prices, and agreed payment and shipping details. The applicable VAT and customs treatment is confirmed for the transaction and destination.

Eligible B2B orders with a valid VAT number are invoiced under the reverse-charge mechanism.

We may request an MT103, SWIFT confirmation, or other bank transfer receipt to help trace a payment. Order preparation and dispatch follow once the full amount has reached the confirmed account.

Once a refund is approved, we confirm the amount, payment route, and expected processing date. The time for funds to appear in your account depends on the banks and payment method involved.

Yes. EuroRefurb buys business batches of used iPhones from wholesalers, retailers, resellers, corporate device owners, IT asset managers and leasing providers.

We buy B2B batches from 10 used iPhones. Mixed models, storage capacities, and cosmetic grades can be included, subject to review of the stock list.

Send a stock list showing the iPhone model, storage capacity, quantity, functional condition, cosmetic grade, battery health where available, lock status, and current location. IMEI or serial-number data may be requested before collection or final inspection.

Buyback value depends on model, storage, functionality, cosmetic condition, battery health, activation and network status, batch size, model mix, location, and current resale demand. The initial quote is based on the information supplied and is time-limited.

We buy fully functional used iPhones in a range of cosmetic grades. Normal signs of use can be included when they are accurately described in the stock list.

No. The initial offer is an estimate based on your stock list. After the devices arrive, we verify quantity, model, functionality, cosmetic condition, battery health, and lock status. We then issue a final inspection report and confirm the settlement amount before payment.

The seller must own or be authorised to sell the devices. Remove user accounts and MDM profiles, disable Find My and Activation Lock, remove SIM cards, back up any required data, and erase personal or company data before handover unless written arrangements state otherwise.

Packaging, insured shipping, or collection is agreed according to the batch size, device type, and location. Payment timing and method are stated in the accepted buyback quote and confirmed after inspection and final acceptance.

Pricing depends on the iPhone model, storage, colour, grade, order quantity, and current availability. Each quotation lists the applicable unit price for every stock line.

Yes. Larger quantities can qualify for better unit pricing. Send us the models, grades, and quantities you need so we can prepare a tailored wholesale quote.

Used iPhone wholesale prices move with supply, demand, condition, and inventory. Quotations therefore include current pricing and may have a stated validity period.

Send an inquiry with your company details and required models, grades, and quantities. We will confirm availability and issue a quotation. After you accept the quote and complete the required payment, we prepare, inspect, and dispatch the order.

The minimum wholesale order quantity starts from 10 iPhones. Mixed models or grades may be possible, subject to available inventory and the MOQ of each stock line.

For selected bulk orders, a sample unit, stock photos or an inspection report may be available. Availability, scope and any cost are confirmed before ordering.

Contact your sales representative immediately. Whether an order can be changed or cancelled depends on its payment, preparation, and shipping status, together with the terms accepted in the quotation.

The warranty period is 3 months.

Contact your sales representative with the order reference, affected model and IMEI, a description of the fault, and clear photos or video. Keep the device available for diagnostic checks and obtain return authorisation before sending it back.

The warranty does not cover accidental or liquid damage, unauthorised repair or modification, normal cosmetic wear, expected battery-capacity change, misuse, or issues already disclosed and accepted in the order specification. Transport damage and delivery discrepancies should be reported separately within the stated delivery-check period.

After reviewing the evidence and inspecting the affected device, EuroRefurb may repair or replace it, issue credit, or refund the affected value according to the order terms and available stock.

If your shipment contains an incorrect item, a confirmed functional issue, or a material difference from the agreed grade, contact your sales representative within the period stated in your quotation.

Send your order reference, affected model and IMEI, quantity, a clear description of the issue, and supporting photos or video so our team can review the case.

After reviewing the evidence and inspecting the devices, we will confirm the appropriate solution based on the order terms. Please obtain return authorisation and shipping instructions before sending any devices.

Contact your sales representative or use our contact form. Include the order reference, affected IMEIs or quantities, a clear description, and supporting photos or video so we can investigate quickly.

Our team checks the order and inspection records, reviews your evidence, and discusses the appropriate solution with you. Depending on the case, this may involve clarification, replacement, repair, or credit.

Report shortages, shipping damage, incorrect items, or material grade discrepancies within 48 hours of delivery. Your quotation may contain additional order-specific conditions.

EuroRefurb serves professional buyers across Europe, including EU and EEA countries and the United Kingdom, subject to route availability and destination requirements. The team confirms the available carrier, cost and delivery terms for each country and order.

Estimated transit times vary by route and service. The quotation confirms the expected delivery window after dispatch.

Shipping cost depends on the destination, shipment weight, insurance, and service selected. We calculate it before order confirmation and show it separately on the quotation when applicable.

The applicable shipping term is agreed for each order and stated on the quotation or invoice. Ask your sales representative if you require a specific Incoterm or freight arrangement.

We provide the agreed commercial shipping documents. Unless the quotation states otherwise, the buyer is responsible for destination-country import clearance, duties, taxes, and local compliance.

Once the order has been dispatched, we provide the carrier name and tracking details so you can follow its progress online.